1. Non-Plant Products (Pots, Fertilizers, Accessories)
Non-living goods including ceramic planters, plastic pots, clay hydroton balls, plant stones, and unopened fertilizer packs are eligible for return within 7 days of delivery provided they are unused, in original condition, and in their original packaging.
2. Live Plants Returns Policy
Due to the perishable nature of live plants, we do not accept traditional return pickups of living plants once accepted by the customer. However, all live plants are 100% protected under our 7-Day Transit Plant Replacement Policy. If your plant arrives damaged or unhealthy, we will replace it free of charge.
3. How to Initiate a Return Request
To initiate a return for non-living items or report damaged goods:
1. Email us at care@indoorpetals.com or WhatsApp our support line at +91 98765 43210.
2. Mention your Order Number (e.g. IP-2026-98214) and attach a clear photo of the unboxed package.
3. Our team will arrange a reverse pickup within 2-3 business days.